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Inclusions & Exclusions – Bond Clean - NQ Commercial Cleaning.
Our Bond cleaning service aims to clean the property to satisfy the Managing Agent (under the governance of the Residential Tenancies and Rooming Act 2008) of the cleanliness of that property for the tenant to have their bond released.


Our Bond Return Guarantee only covers the areas you have chosen to use our services.

Please see NQ Commercial Cleaning Full Terms and Conditions.

Please understand that Bond Cleaning can consist of many different components. It is your duty to ensure you have covered them all. For instance, a complete Bond Clean usually consists of

  • Bond Clean (Deep clean of the property)

  • Carpet Cleaning

And if required any specialty service like;

  • Pest Control

  • Pressure Cleaning

  • Upholstery Cleaning

Our quoting process covers these items individually, please make sure you have checked your quote for your inclusions. NOTE, each item will appear on the quote as a sperate service. For instance

  • Bond Clean

  • Carpet Clean

NQ Commercial Cleaning Services use the latest cleaning techniques and products however at times ‘normal wear and tear’ applies and it is not possible for us to get the item back looking like new. We will, however, take before and after photos of some items to prove to the Managing Agent that without specialist intervention this is the best condition the item can be in.


Bond Cleaning Inclusions (Unfurnished property)

The following services constitute our Bond Cleaning service at NQ Commercial Cleaning Services.


  • Remove cobwebs, insect marks and small nests where Pest control is not warranted

  • Clean fans, Air Conditioners and filters

  • Clean light fittings (where they can be safely removed and accessible)


  • Spot clean walls, light switches and power points

  • Clean skirting, architraves and doors

  • Clean drawers and cupboards including inside, doors and cupboard tops and shelving

  • Windows clean both sides (exclusions apply at heights and accessibility)

  • Vacuum sliding door tracks and clean tracks

  • Clean standard blinds, cords and rails (spot clean and dust)

  • Vacuum all the floors and carpets.

  • Mop hard floors.


  • Clean inside and outside and on top of all cupboards, doors and drawers.

  • Clean inside, outside and around stove top, elements, rings and knobs.

  • Clean inside and outside of oven, griller, doors, trays, racks, glass and knobs.

  • Clean inside, outside & behind refrigerator* and dishwasher* & microwave* space. (if applicable)

  • Clean and dry sink, drain holes, drainers and polish tapware.

  • Range hood exhaust and filter -filter can be removed and cleaned.

  • Clean and polish splash back area.


  • Clean exhaust fans

  • Clean Inside and outside all cupboards and drawers.

  • Clean toilet, behind ‘S’ bend, around cistern & under and around the toilet seat.

  • Clean bath, shower recess, remove built-up soap residue on tiles and shower screens & soap holder

  • Clean sink and polish all tap ware and towel rails.

  • Clean mirrors and windows, window tracks and floors.


  • Clean Inside and outside all cupboards and drawers.

  • Clean inside, outside and behind dryer*. Remove lint. (If applicable)

  • Clean inside, outside and around laundry tub, cabinets, shelves, drawers, tapware.

  • Clean behind washing machine* space. Clean equipment and filters (if applicable).


  • Clean spot walls, windows, window tracks and floors


  • Sweep floor and remove cobwebs


  • Sweep and mop floors, remove cobwebs.

In addition to the above items a furnished property bond clean also constitutes;
(a furnished property is quoted differently given the time required)


  • Dust and wipe over furniture services

  • Kitchen cupboards will be cleaned if ALL ITEMS are removed and placed in front of the cupboard. WE TAKE NO RESPONSIBILITY or have no liability for any damage or breakages of cupboard items

NOTE: Standard blinds are blinds with a surface that can be dusted or cleaned without requiring a specialist and or extra time. For instance, material blinds or curtains would require a Blind specialist. Venetian & Roller blinds will be quoted separately based on the number of blinds in the property. Furnished properties will require a sperate quote.

*Cleaning behind/around these items or any heavy object (as per our Terms and Conditions) over 5Kg must be moved by the client (and put back if applicable) for our cleaners to gain access and clean.

Additional Services (will be separately quoted)

The following services are quoted separately and will appear on your quote as a separate item.

NOTE: If they are not listed on your quote they are not included.

This list is not definitive. We have only listed the more common services, other specialty services exist such as household repairs, painters etc.

  • Carpet Cleaning

  • Blinds IE Venetians

  • Pool Maintenance

  • Garden Maintenance

  • Rubbish Removal

  • Furnished properties

  • Pest Control

  • Upholstery Cleaning

  • Pressure Cleaning


Bond Cleaning Exclusions

These items are excluded from our Bond Cleaning Service


  • We do our best to remove mould from areas however mould can be imbedded into silicon, grout and other areas. These areas will require a specialist to restore back to a normal state.

Damp Spots

  • Damp spots can happen anywhere in the house, often the ‘drywall’ plaster can be affected. We will do our best to remove any mould and marks from Damp spots however we can’t completely make these spots disappear. These marks can return quickly due to excess moisture.

Complete Wall Clean

  • We spot clean the walls for insect marks etc. however, a full wall clean requires more time and often does not have a different result. A full wall clean is only required if marks exist beyond normal ‘wear and tear’.


  • We will do our best to clean all items with our commercial experience however discolouration happens with normal wear and tear of the property. Often grout, toilets and plastics can discolour (often into a yellow colour) over time and they can’t be returned to their original colour without specialist intervention.

Tile and Natural Rock Stains

  • We do our best to remove stains however due to the composition of the tiles or benchtops (some being extremely porous) it is not possible to remove stains without specialist intervention.


  • We do not clean ceilings.

Window furnishings

  • All types of Venetian blinds and louvre windows

Dangerous Areas

  • Any areas considered by our cleaner dangerous for them to operate, this includes broken cracked PowerPoints/switches, rubbish, bio waste or any other hazard than can be deemed dangerous.




  • Our cleaners do not clean at heights. Any cleaning that requires a ladder will not be performed. For instance, Windows in a unit complex on the second floor.


Garage Walls

  • We do not clean Garage walls or floors

Specialist Services

  • Areas that require special cleaning equipment, specialist chemicals or a trained technician. Examples are Pressure cleaners (grease on the garage floor), painters (walls extremely bad) or plasterer (holes in walls).

Additional Items

  • Items such as fridges, furniture or any items not listed in the inclusions will not be cleaned unless otherwise agreed upon by both parties in writing.

Furnished (If Applicable)

  • We will not clean inside cupboards if items are not removed.

Kitchen items (Furnished if applicable)

  • We do not clean nor warrant all kitchen items that occupy cupboards and draws.

Furnished Property Exclusions

  • We do not clean or warrant, ‘nick knacks’, picture frames, vases, lamps, clocks, fruit bowls, linen and any item that may be decorative.


Bond Back Guarantee Exclusions with NQ Commercial Cleaning.


As well as the Bond Cleaning Exclusions, other exclusions exist that we can’t warrant under the Bond Back Guarantee at NQ Commercial Cleaning Services.

Outside Windows

  • We will clean the outside windows where we can (excluding windows at heights or difficult access) however due to weather circumstances we cannot warrant them.

Outside Glass

We will clean outside the glass where we can (excluding glass at heights or difficult access) however due to weather circumstances we cannot warrant this.


Outside Areas

  • Outside areas are areas that cannot be fully protected (closed off) from weather elements. Examples are balconies and patios, or any area that cannot be completely closed off such as an outside area of a house with only three walls. As per our inclusions, we will clean any outside area as required however due to weather circumstances we cannot warrant these areas.

Post-Pest Control

  • We will not be responsible and do not warrant items post pest control that may require additional cleaning directly related to the Pest Control. Examples are dead insects or animals that have accumulated due to Pest control being applied to the property.


  • We do not warrant any cleaning inside or outside of the garage.


Completion Events

  • A completion event is an event that has happened after the bond clean and within the warranty period which may influence the Managing Agents release of the bond in which the bond cleaner is not responsible for. We will not be responsible nor guarantee cleanliness in such an event. To determine these events ‘common sense shall prevail’. Examples of these events are;

    • A build-up of dead insects that were alive during the clean and have since expired.

    • A build-up of surface dust that has settled after the clean.

    • Dirt or grime near a window or door that has been left open.

    • Insect/animal faeces.

    • New residents have moved or moving in.

    • Access to the property by a third-party contractor that has not been approved by us.

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