Cancellation Policy

CANCELLATIONS / REFUNDS: • If you cancel your Bond Cleaning 5 days before the Booked date, you will receive a refund less a $35 administration fee. • If you cancel your booking within a period of 5 days to 2 days before the booked date, then you will be charged a $50 Cancellation or postponement fee. This fee is not transferable but may be used within 3 calendar months of the original booked date at the same address of the original booking. • If you cancel your booking within 24 hours from the booking date, the customer authorizes the following fees can be charged to the credit card details supplied and kept on file as follows: Job totals of up to $500 will incur a $150 cancellation charge; Job total over $500 will incur a $250 cancellation charge. • We hold all rights to cancel the job if we deem the condition of the property is dangerous for the safety, health or wellbeing of our staff or if We are unable to access the property as agreed. Same day cancellation fees will apply. • We reserve the right to re-schedule or cancel any Service if the property is not as described either in condition or size, or if unexpected circumstances occur.

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